Support & Maintenance

Ensuring that you IT software and infrastructure fulfils your needs and is robust, stable, available, secure and up-to-date.

What we offer

Active or passive monitoring of key factors such as network activity, resource utilisation, system availability and software responsiveness.
Maintaining an contractual SLA and reporting to you agreed KPIs.
Helpdesk services, such responding to requests for support and configuration changes, which may be provided on-site or remotely.
Proactive application of security patches and/or functional updates.

Reliablity
We aim to provide a realible service where you won't be kept waiting for a reaction to your support requests.
Substitutability
You don't need to worry about service disruption if you internal IT support staff is unavailable, due to vacation for example. We're always here for you.
Alertness
Depending on the level of support you agree with us, we can actively monitor your systems and fix problems even before you noticed that they have arisen.
Flexibilty
We aim to be flexible in the service we provide you and don't stick to a rigid support model set by us. Whatever your needs we will try to accomodate them.

Lend us a moment of your time and let's discuss how we can help you.