Support & Maintenance
What we offer
- Active or passive monitoring of key factors such as network activity, resource utilisation, system availability and software responsiveness.
- Maintaining an contractual SLA and reporting to you agreed KPIs.
- Helpdesk services, such responding to requests for support and configuration changes, which may be provided on-site or remotely.
- Proactive application of security patches and/or functional updates.
Benefits of our services
ReliablityWe aim to provide a realible service where you won't be kept waiting for a reaction to your support requests.
SubstitutabilityYou don't need to worry about service disruption if you internal IT support staff is unavailable, due to vacation for example. We're always here for you.
AlertnessDepending on the level of support you agree with us, we can actively monitor your systems and fix problems even before you noticed that they have arisen.
FlexibiltyWe aim to be flexible in the service we provide you and don't stick to a rigid support model set by us. Whatever your needs we will try to accomodate them.
Want to know more?
Lend us a moment of your time and let's discuss how we can help you.